By using our website, you agree to these terms. Please read them carefully. If you have any questions, feel free to contact us.
general
When you use our website or buy something, you agree to follow these rules.
We can update these terms whenever needed, and the updated version will be available on our website.
products
Our products depend on availability. Sometimes, an item might be sold out after you order.
We try our best to show colors and details accurately, but there may be slight differences due to your screen or lighting.
Pricing
We can change prices or shipping costs at any time.
Discounts, promotions, or special offers may have their own terms.
orders
After you place an order, we'll send you an email confirming we got it. This doesn't mean your order is accepted.
We might cancel or reject an order for reasons like stock availability or payment issues.
If we cancel your order after you paid, we'll refund you in full.
payments
You can pay using the methods we accept, and all payments are processed securely.
If your payment fails, we won't process your order and will let you know.
Shipping & delivery
We ship worldwide and usually dispatch orders within 20 business days.
Delivery times depend on your location and shipping method. We'll give you an estimate at checkout.
We aren't responsible for delays caused by customs, shipping companies, or other issues beyond our control.
No delivery on Public holidays.
All orders are subject to customs and duty charges. payable by the recipient of the order.
returns & refunds
Once the order is placed, you have only 48 hours to cancel it and refund the money within 40 days.
Make sure to review all designs' details and specifications before confirming the order, as once the order is confirmed and production begins, the product cannot be cancelled and refunded.
If you receive the order damaged or torn, please contact us via WhatsApp and send photos as proof. This will allow the management to take the necessary actions and replace the product
Items must be unused, in their original packaging, and you'll need your receipt or proof of purchase for returns.
Intellectual Property
All content on our website, like images and designs, belongs to us or our partners. You can't use them without our permission.
limitation of liability
We do our best to provide a smooth shopping experience, but we can't promise everything will always work perfectly
We're not responsible for any damages or losses caused by using our website or products, as far as the law allows.
privacy policy
We care about your privacy. Please read our Privacy Policy to see how we handle your personal information.
governing law
These terms are based on the laws of UAE, and any disputes will be handled in the courts of UAE.
contact us
If you have any questions about these terms, contact us at Email: info@oushatextiles.com, Or WhatsApp +971 56 670 9165.