Exchanges
Exchanges are only allowed if an item is defective or not as described. Items should be returned within 7 days, unworn, unwashed, undamaged and unused with the original tags attached.
Returns and Refunds
Returns are only allowed if an item is defective or not as described. Items should be returned within 7 days, unworn, unwashed, undamaged and unused with the original tags attached.
Customers would be eligible for a refund, which would be made back to their same credit/debit cards. In the event a payment was done through bank transfer, the refund will be done through a Ousha Textiles credit.
Cancellation
Shoppers can cancel their orders within 1 hour of purchase and refunds will be made back to the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed and note that amount refunded will be net of bank processing charges.
Contact Us
- Email us on info@oushatextiles.com
- Contact us on +971 50 779 7767